If the product is found damaged by a customer, Dubai Galleria will look into the matter. Customer should contact our team via mail or instagram within 24 hours of the delivery time and will then be asked to share pictures and videos of the damaged good while unboxing parcel along with the invoice or order number in order to clarify the problem.
If it indeed turns out to be our fault, the customer will have the liberty to ask for a refund after returning the product.